Our Refund Policy

At Home Webes, we strive to provide exceptional website development services that meet your expectations. Due to the custom nature of our work, we have a strict no-refund policy once work has commenced. Please read this policy carefully before engaging our services.

When Refunds Are Not Available

Due to the customized nature of website development, refunds are not available in the following circumstances:

Domain Name Purchases

Domain names are purchased from third-party registrars and cannot be refunded once registered. The fees we pay to these registrars are non-refundable, and therefore we cannot offer refunds for domain name purchases.

Hosting Services

If we purchase hosting services on your behalf, these are also non-refundable as we pay hosting providers in advance for their services.

Satisfaction Guarantee

While we don't offer refunds, we do offer a satisfaction guarantee through revisions:

Project Cancellation

If you decide to cancel your project after work has begun:

• No refund will be provided for work already completed
• You will be invoiced for any outstanding work completed up to the cancellation date
• Any domain names or hosting services purchased will remain your property
• All source code and design files will be transferred to you upon full payment

Dispute Resolution

If you have any concerns about our services:

1. Contact us immediately at support@homewebes.com
2. We will schedule a meeting to discuss your concerns
3. We will propose a solution to address the issues
4. If we cannot resolve the issue, we may offer additional services instead of a refund

Exceptions

In rare circumstances, we may make exceptions to this policy at our sole discretion:

Payment Terms Reminder

Please remember our payment terms:

• 30% deposit if we provide domain name and hosting
• 50% deposit if you have your own domain and hosting
• Final payment due within 3 days of project completion